FAQ

Yes. Always.

We do require a nominal deposit of 30% when placing the order, to ensure that the order will not be canceled after the materials have been ordered.

You have 48 hours to cancel your order. ABSOLUTELY NO CANCELLATION(S) AFTER 48 HOURS. THIS INCLUDES A WRITTEN DENIAL LETTER FROM YOUR HOME OWNERS ASSOCIATION (HOA).

Without HOA approval, your order will be put in queue right away, typically 3-5 weeks turnaround time. Orders that require HOA approval, will not be in queue until final approval from HOA.

Yes, we will provide you with necessary photo(s) to submit to your HOA.

The turnaround time depends on the size of the order. Usually between 3-5 weeks.

Rush orders will be considered due to the urgency of the matter. However, there will be ABSOLUTELY NO CANCELLATION(S) for “rush order(s).”